Resource Category: Managing Time and Capacity

In this three part series, we uncover the journey of family-run home care business, Compassionate Care Group. In Part 1 we hear how a chance encounter with an elderly lady in 2010 led to the creation of the company, which now employees over 160 staff. Starting from scratch with little industry experience, Graham and Amanda Stoneham describe the stresses of their early ‘feast or famine’ years, the sleepless nights and cashflow problems, as well as how their risk-averse natures helped them to grow and develop the business over the next decade.

The duo talk frankly about how they bounced back after a bad experience with a senior appointment left their business reputation on the line, and how important it is to have the right team and the right structure in place.