The Carlisle agency of the Yorkshire Building Society has appointed a new supervisor to welcome and support its customers.

Matt Duncan has joined the Stan Sherlock Associates team as Yorkshire Building Society Supervisor and Client Care Adviser.

The Yorkshire Building Society is run by Stan Sherlock Associates at their offices on Lowther Street and Matt will welcome clients arriving to meet their financial or mortgage adviser as well as look after the building society’s customers, known as members.

Like all mutuals, the Yorkshire Building Society is owned by its members – those who hold savings and investment accounts or have mortgages with them – rather than investors or shareholders, and customer care is vitally important.  Matt is a Musical Theatre graduate from the University of Cumbria and has been tasked with using his creativity and great communication skills to raise awareness of the Yorkshire Building Society and its important role within the local community.

Speaking of Matt’s appointment, Chief Operating Officer at Stan Sherlock Associates, Emma Sherlock said: “Matt really impressed us at interview. His creative mind alongside his business insight makes him perfect for the role.  Matt cares deeply about customer service and getting it right for the client, which goes hand in hand with our Stan Sherlock Associates values and the needs of the Yorkshire Building Society.  He has an eye for detail and is so organised.  It’s unusual to find someone with both great organisational skills and brilliant interpersonal skills and he has both! We’re lucky to have him – he’s a real asset to the team.”

Matt Duncan said: “I’m really enjoying my new role and getting to know the Yorkshire Building Society members and clients of Stan Sherlock Associates.  The Yorkshire Building Society is very well established in Carlisle but I’m looking forward to further embedding it in the local community and working to support other local organisations and charities.”

Prior to joining the Yorkshire Building Society and completing his degree in Musical Theatre, Matt worked in the insurance department of an energy company.  He’s originally from Perth and has now set up home in Carlisle.

In his spare time, Matt plays the guitar and writes and sings his own songs.  He loves to perform and can’t wait for more venues to host live performances again as the pandemic restrictions continue to ease.

For more information about Stan Sherlock Associates, please contact the team on 01228 598821 or visit stansherlock.com.