Amazing news for our partners at H&H Insurance Brokers who have been awarded the Feefo Platinum Trusted Service award for the second year in a row. Rated by genuine customers, this accolade is an independent seal of excellence which recognises businesses who deliver exceptional experiences. Given the many unforeseen challenges the pandemic has caused over the past year, this award is a real testament to the hard work and determination of the team at H&H Insurance Brokers.

Trusted Service was created by Feefo and is awarded only to companies that use Feefo to collect real reviews and insights. Businesses who meet the high standard, based on number of reviews collected and average rating, will receive this highly-valued accreditation. Given that all reviews are verified as genuine, the award truly reflects a business’s commitment to outstanding service, and because this badge of approval is based solely on interactions with real customers, it remains unique year on year.

This year, to avoid penalising businesses suffering unduly from the effects of the coronavirus pandemic, the criteria has been adjusted. Organisations that won a Gold Trusted Service award last year but struggled to achieve the required number of reviews this year, have been assessed on an average rating over the 24-month period covering 2020 and 2019.

Paul Graham, Managing Director of H&H Insurance Brokers, commented: “We are all absolutely thrilled to receive this highly-regarded accreditation once again from Feefo. To receive this Platinum award for the second year in a row is an incredible honour, and the team should be so proud because it is based purely on the feedback of our clients. To be recognised as an insurance broker who managed to continue providing an extremely high level of service over what has been a year of many significant challenges really is fantastic, and we will certainly use this award as momentum to carry us forward into 2021. I would like to take this chance to thank all of our clients for their wonderful feedback and ongoing patience this year, our staff for their unstinting support, and Feefo for allowing us to continually strive to improve.”

Congratulating H&H Insurance Brokers on winning their second Platinum award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. At Feefo we help our clients give their customers the best experiences possible.

“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”

Working with over 3,500 clients, Feefo is a customer insights and reviews technology company that provide businesses with tools to collect real, purchase-verified reviews and insights. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase customer confidence and enable businesses to make smarter business decisions.